FAQs – Pivot Point UK

Pivot Point International, the driving force behind digital learning and development for hair and beauty education, has been pushing the industry forward for over 60 years. Focusing on unrivaled customer engagement and global impact, PIVOT POINT for ALL has always been the vision. Founded by Leo Passage in 1962, three generations of leadership have committed to upholding his legacy of doing what’s right, making a difference, and never compromising integrity, ethics, and trust.

Pivot Point proudly demonstrates corporate responsibility through its adherence to ethical manufacturing and social accountability standards, as established in the production of its premium mannequins and educational tools. The company’s mission to challenge the status quo and fearlessly aim higher has inspired millions worldwide. Pivot Point’s learner-focused curriculum and educational tools are available on six continents. Founded on imagination, creativity, innovation, passion, and perseverance. Pivot Point… A Drive to Educate.

Learn more about our mission and story.

Leo Passage was the founder of Pivot Point International and a visionary in the beauty education industry. Born in the Netherlands, he immigrated to the United States and established Pivot Point in 1962 with the goal of elevating hair and beauty education to an art and a science. A passionate educator and innovator, Leo developed a comprehensive system of education that blended creativity with technical precision — a philosophy that continues to guide Pivot Point today. His legacy lives on through the global community of professionals inspired by his commitment to lifelong learning, design thinking, and excellence in the beauty industry.

You can learn more about his life and impact in the documentary!

We are open Monday to Friday from 9:00 am – 5:00 pm.

Absolutely! When you have Pivot Point provide education in your school, salon or event, you will not only be exposed to the best practices in delivery, but you’ll also be inspired by the technical ability we are so passionate about. We pride ourselves on creating a fun environment that cultivates motivation and inspiration, all while empowering you with the tools you need to succeed. Learn more by clicking here!

With over 1,000 years of collective industry experience, our passion is to exceed your expectations and deliver premium service. Please visit our Contact Page, email info@pivotpoint.co.uk, or call 01604 879666  during our regular business hours (Mon–Fri, 9:00 am – 5:00 pm).

Students attending a school using LAB will receive a welcome email with sign-in instructions. Don’t forget to bookmark the URL for future access.

Need help? Email support@pivotpointlab.co.uk or call +44 (0)1604 434250.

Access to LAB is available only through schools.

You can easily schedule a virtual LAB training session at a time that works best for you or your staff. Simply visit our Pivot Point Schools Page for more information.

Pivot Point designs its educational products with a commitment to accessibility and strives toward alignment with WCAG 2.1 AA principles across our learning resources.

Video & Multimedia

• All instructional videos include human-reviewed closed captions.
• Voice-over narration is used to ensure key visual content is verbally described.
• Transcripts are available upon request.

eBooks & PDFs

• eBooks and PDFs use structured heading hierarchies to support screen reader navigation.
• Content is screen reader tested and compatible with common browser text-to-speech functionality.
• The Pivot Point Books app includes a native text-to-speech feature.
• Color contrast has been evaluated to meet accessibility standards, with limited exceptions in some legacy content.

Enhancements Currently in Development

• New eBooks with enhanced accessibility features, including:
• Text-to-speech with voice and playback speed controls
• Font selection options
• Alternative text for images and illustrations
• Mobile-responsive design and simplified layouts to reduce cognitive load
• Ongoing improvements to Study Slides, including:
  • Voice narration
  • Closed captioning support

Alternative Formats

Pivot Point will provide alternative formats to support your institution’s individual learner needs.

Accessibility is an ongoing priority. We continue to enhance our processes and product development practices to better serve all learners.

For specific accessibility questions or accommodation requests, please contact us at https://www.pivot-point.com/contact/.

Pivot Point mannequins are hand-crafted with love by talented artisans who spend OVER 8 HOURS implanting hair, strand by strand, creating natural growth patterns and densities—all to make sure you have the best and most realistic educational experience possible.

Pivot Point mannequins are also ethically manufactured in SA8000-certified facilities that:

• Guard against forced and child labor
• Provide workers with a healthy and safe working environment
• Respect the right of workers to join unions
• Practice zero-tolerance for discrimination

Pivot Point is the pioneer of innovative Slip-On and Cap Series mannequin systems—sustainable, inclusive, and highly efficient—dating back to the 1970s for Slip-Ons and 2005 for the Cap Series. For decades, we’ve been your committed partner in advancing educational excellence while supporting ESG and broader sustainability goals.

By linking product innovation with social responsibility and instructional quality, Pivot Point helps strengthen our industry’s narrative of forward-thinking creativity and meaningful progress.

Learn more about our sustainability pledge.

These are our sustainable alternative options to traditional foam mannequins. They are eco-friendly products that include our Slip-On and Cap Series mannequin categories, offering reusable bases with 100% human hair attachments.

Cap Series is a space-saving, detachable hair training tool. It’s available in a wide range of lengths and textures, mimicking hair specifications from most of your favorite Original Series mannequins. Cap Series utilizes ABS-recyclable material, eliminating the use of traditional mannequins and reducing waste in landfills. 

Slip-On Series is an affordable, space-saving, foam-free solution. With the same premium quality, 100% human hair you’ve come to expect from us, but in an easy-to-use slip-on design.  

Original Series mannequins feature small or medium-sized heads. The small head sizes are great for timely services at workshop events and advanced educational training. The medium head sizes mimic a realistic and lifelike experience that is perfect for practicing at home and in school.

Premium Series mannequins feature the largest head size and highest densities, making them ideal for showcasing your work and participating in competitions.

Treat mannequin hair as you would your client’s—gently and with care. Please review our Care & Maintenance guide, complete with videos, before use.

As a privately owned family company, the core of Pivot Point’s business is its people. We are committed to our employees’ well-being. We want to ensure that manufacturers with whom we partner share our values and ethical standards for their employees.

Pivot Point proactively requested SA8000® certification from our contracted hair-manufacturing factory to ensure the quality of goods matches the well-being of the artisans who create them. The SA8000 certification affords our partners the confidence that our educational hair goods are produced in sanctioned conditions.

SA8000® certification solidifies a commitment to human rights by guarding against the use of child and forced labor, discrimination and unfair disciplinary practices, working hours and compensation.

We measure hair at a 90-degree angle from both the front and nape, providing a true and consistent measurement. Click here to learn more!

The Pivot Point hair medium is warranted to the original purchaser for a period of one year from the original date of purchase, under normal use and service against defective material or workmanship. Under normal use, some hair loss is to be expected and would not be considered defective. Learn more about our 1-year product warranty and 30-day return policies.

We strive to make buying from Pivot Point fast, easy and secure! So when it comes time to pay for your purchase, you can choose from any of the following payment options securely with Worldpay:

• MasterCard
• Visa
• Amex
• Maestro
• JCB
• MasterPass